Autoanswer if not home11/2/2022 ![]() ![]() Recommended Reading: Automatic Link – The Smart Monitoring App For Your Car Getting Started With Auto AnswerĪuto Answer will run on any Android version above 2.3.3, so you shouldn’t have any problems with compatibility as long as you’re running a relatively recent Android smartphone. No more reaching over to swipe your smartphone to accept the call. Not only does it offer a driving interface with a quick one-touch dialing interface for up to 18 of your contacts, Auto Answer also lets you answer a phone call simply by whistling. While we wait for a sturdier built-in system for iOS and Siri users, Android users may be able to find a solution with Auto Answer.Īuto Answer is a car-mode app, with a twist. The danger comes in handling the phone when you should have your hands on the steering wheel, and your attention on the road. Talkdesk will keep improving this feature so that you can have a more granular configuration.Talking on the phone while driving is definitely not advisable, and is even illegal in some parts of the world, but there are times when you just have to take this call or launch apps while behind the wheel of a car. Once the configuration is complete, all agents in your account with these specific phone numbers will have their calls answered automatically (with the visual and audible notifications as stated above). Only one agent is called because Auto-Answer and ringing multiple agents are mutually exclusive. Once you enable it, the “Number of Agents to Ring” setting (Admin > Preferences) at both account and number level will be ignored and disabled. Phone numbers not assigned to Studio flowsĪuto-Answer is configured at the account level under the Admin section. This feature is unavailable for call transfers and conference calls.If a ringing timeout and an Auto-Answer timeout have been simultaneously configured, Studio will overlook the ringing timeout value and will use only the Auto-Answer component’s timeout settings to route the call to the agent.T he Auto-Answer account-level setting (see below) does not affect your phone numbers assigned to Studio flows.To learn more about the Auto-Answer component, please visit our Studio Advanced Documentation. You can also configure a timeout time in seconds, according to your preference. This way you can choose which flows use the feature. You will have to add the Auto-Answer component to your call flow(s) in Studio. By enabling Auto-Answer, you will improve your agents’ efficiency, lower your average wait time, and increase your service level. The agent will no longer have to press the Accept button to answer the call. When this feature is enabled and a call is routed to an agent, the agent will receive audible and visual cues and the call will automatically be answered. Īuto-Answer provides your agents with a faster way to answer calls. New customer accounts will only be able to configure inbound routing behavior through Studio. Effective June 21, 2021, Talkdesk Classic Inbound Routing will no longer be available to sell to new customers.However, upon the End of Support date, Talkdesk will no longer provide fixes or enhancements to the products, so we recommend upgrading to Talkdesk Agent Workspace to start leveraging Conversations. ![]() You may continue to use Callbar until the EoL date. W ith Talkdesk Agent Workspace generally available, we announced - on Februthe End of Life to Talkdesk Callbar. ![]()
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